On a global consulting forum I belong to, Alan Weiss suggested that one thing to explore on a regular basis with direct reports is whether they are spending their time mostly fixing things or improving them. This is a great question for your Web and IT teams as well.
For teams that involve technology such as the Web and IT, it’s critical that they have a primary focus on improving the value of what others in the organization can achieve. IT and Web technology are pre-requisites for almost any endeavor these days. Teams that focus on improving and creating new value will increase the ROI of your technology investments and create an organization that constantly increases the value you offer to your constituents.
If your teams spend most of their time simply putting out fires, then they are leaving a lot of value on the table.
Don’t get me wrong, being able to troubleshoot, debug, and investigate the weird glitches and problems that technology entails is an important activity and skillset. However, it’s not why your teams exist.