A question about sample PR policies for social media came across a list I am on. I responded by saying that before writing policies, it’s important to know how you want to engage online and to what purpose. Without that, any policy is going to be irrelevant, at best, or more likely harmful.
I have written a framing device that you can use for yourself, team, or even your Board to discuss at what level your organization wants to and should be engaged in online conversations: Four Levels of Engagement in the Blogosphere.
Here are some questions you can use with the device:
- At what level are we currently?
- What level would best serve our goals and mission?
- What level will our current organizational culture support?
The answers to those questions should get you on solid footing for identifying how you want to engage online.
For more on PR and social media, see this post by Steve Rubel on why the future of PR is participation rather than pitching.