Blogging From Tacit to Explicit

Jon Udell is on target with his coment below about how weblogs can facilitate knowledge exchange around the use of technology:

For years people have argued that software must relentlessly improve its score on the “mom test” and that is certainly true. But there’s another angle here comes back to the KM aspects of blogging. When we narrate, we externalize what we know. We convert tacit knowledge to explicit knowledge. This can help software become more usable for two reasons. First, when technologists narrate what they know, they’re more likely to realize how much tacit knowledge they have and expect in others. Second, when non-technologists narrate what they know, technologists can see more clearly that the expected tacit knowledge is missing.

I can immediately think of several software applications in my office that would be better understood and used by our staff if more features were explained by power users.  Of course those power users need to also be good communicators, which can sometimes be a tripping point.

Contributory Infringement: Is It Relevant on the Web?

A recent article in ASAE’s Technoscope newsletter discusses how copyright laws could be applied to hyperlinking.  The following excerpt describes the risk you may attach to yourself (or organization) by linking to another site:

“Taking the concept of copyright infringement one step further, if Association A provides a hyperlink to Association B?s Web site, which contains infringing material, Association A could be held liable under the theory of contributory infringement. Such claim would be in addition to the copyright owner?s claim against Association B for copyright infringement.

Contributory infringement occurs when an individual or organization knowingly induces, causes, or materially contributes to the infringing conduct of another, the essential elements being knowledge of and participation in the infringement.”

So how does pointing to another page on the Web materially contribute to the infringing conduct of another? Seems like a stretch to me given that links are essentially bibliographic references (imho).  

Usability for Seniors

Jakob Nielsen weighs in on usability for seniors:

“Websites tend to be produced by young designers, who often assume that all users have perfect vision and motor control, and know everything about the Web. These assumptions rarely hold, even when the users are not seniors. However, as indicated by our usability metrics, seniors are hurt more by usability problems than younger users. Among the obvious physical attributes often affected by the human aging process are eyesight, precision of movement, and memory.”

Grassroots KM

I’ve been getting up to speed on what has been discussed and discovered in the past couple of years about using web logs for knowledge management.  I continually find articles and analysis that clarify the ideas that have been bouncing around in my head.

The latest is an article on elearningpost.com that provides an analysis of how weblogging fits into the traditional view of KM.  The core idea I take away from here is that weblogs (or knowledge logs or klogs) facilitate tacit-to-tacit knowledge transfer. This is essentially the sharing of wisdom about a certain practice or profession by an individual for an audience. Tacit-to-tacit is the hardest to facilitate and the piece that has failed in so many other KM initiaitves. Perhaps blogs are the answer….

This article came out on May 14, 2001. Only a year to go to get caught up!

Deep Linking

A case is heading to court in the European Union on the legality of deep linking to content on another web site. (A ‘deep link’ is one that links to something other than the home page for that web site.) A newspaper in the Netherlands is trying to block a web site from linking to its content.

Here is my opinion on the issue of deep links:

Misrepresentation of content ownership via framing of pages or content-scraping without permission: BAD.

Normal links to pages anywhere within any site: GOOD.

The thing to note here: the BAD category actually has nothing to do with linking to content. It is the same as traditional copyright infringement and is achieved through techniques other than a standard HTML link. 

Outlawing deep links to other web sites is like outlawing page references in bibliographic citations: a link is merely an HTML tag that provides a citation to another page on the web.

Knowledge Logging 101

Here is a course in knowledge management at Kellogg where the course web site is a knowledge log and each student in the class has to write their own weblog.

Following this log is like a free course in KM for the exposure to new ideas focused around the topic of the class. You obviously don’t get the full benefit of the class but I still find it valuable. I wonder if registration for the course will go up over time as more potential students read the log?