Two Excellent Resources from Consulting Colleagues

I wanted to point you to two great resources from some consulting colleagues of mine.

First, Wes Trochlil is publishing a series of podcast interviews with the CEOs of association management system vendors.

Second, Jeff Cobb is publishing a series of reports on survey results for association elearning trends.

Wes and Jeff are offering original material you won’t find anywhere else, check them out.

Poor Judgement + Social Media = Unhappy Client

Peter Shankman provides the gritty details about a very expensive marketing and communications consultant getting into hot water with a client for bad mouthing his home town via a global, networked, communications platform known as Twitter.

Further evidence that people don’t get punished for blogging (or tweeting in this case). They get in trouble for having poor judgment in what they write online.

The lesson for us all in using social media today is that privacy does not exist for personal commentary you chose to post online. Even things that you have restricted to just friends have a way of wriggling into the public sphere eventually.

Be careful out there and be prepared to back up what you post.

On the other hand, I do think the staffer at the client overreacted a wee bit to what was a rather innocuous, if stupid, comment of less than 140 characters. So he doesn’t like Memphis, life goes on.

Creating NPO Innovation Capacity in a Downturn

Google announced this week that they are closing down several sites and services. According to reports they are eliminating some redundant services (Google Video being a good example of that) while closing others that never performed.

Peter Drucker, in Innovation and Entrepreneurship, said that the single thing that highly innovative companies had in common was that they were ruthless in killing programs, products or services that no longer created value. There is almost always a finite limit to which you can expand your capacity to add new things. The most innovative organizations, according to Drucker, free up existing resources for more valuable efforts.

This is precisely what Google is doing now.

In my experience, stopping programs is a significant challenge for a lot of non-profit organizations. Services and programs tend to come with their own built-in constituencies (that’s how many of them get created in the first place!). The ones that fail to flourish become sacred zombie cows, staggering along without truly dying yet with no hope for growth.

This recession creates an environment where those sacred zombie cows can finally be driven from the organization. Before contemplating layoffs or uniform cuts across the organization, take advantage of the disruption around us to stop doing things that no longer create value. This will allow you redirect resources to more productive programs which will create a thriving organization while others continue to struggle.

Jared Spool and The $300 Million Button

Great story from Jared Spool this week: The $300 Million Button.

It’s hard to imagine a form that could be simpler: two fields, two buttons, and one link. Yet, it turns out this form was preventing customers from purchasing products from a major e-commerce site, to the tune of $300,000,000 a year. What was even worse: the designers of the site had no clue there was even a problem.

The button? Register.

I personally worked with an association where we made a similar change to an e-commerce process that resulted in a six figure improvement in revenue. Some small changes can have a big impact!

R is for Open Source Statistical Analysis Programming Language

I read in the New York Times today about an open source programming language and environment for conducting statistical analysis. R, the Software, Finds Fans in Data Analysts:

R is also the name of a popular programming language used by a growing number of data analysts inside corporations and academia. It is becoming their lingua franca partly because data mining has entered a golden age, whether being used to set ad prices, find new drugs more quickly or fine-tune financial models. Companies as diverse as Google, Pfizer, Merck, Bank of America, the InterContinental Hotels Group and Shell use it.

But R has also quickly found a following because statisticians, engineers and scientists without computer programming skills find it easy to use.

This is pretty interesting stuff on a couple of levels. One, it is a programming language created by and for statisticians and data analysts rather than programmers. The story indicates it is easier to use by non-programmers who want to do custom analysis. Two, it is an open source project begun over ten years ago that is now starting to challenge the dominance of SAS, the dominant stats package. It is a classic example of an established firm being disrupted by an upstart, innovative, technology.

The R Project web site. This might of interest to your in-house statisticians, if you have them.

Donors Looking for Financial Transparency

Interesting article on the WSJ site today about the impact of Madoff on future donations. After Madoff, Donors Grow Wary of Giving:

That’s changing amid a distressed economy and the disturbing news that many high-profile nonprofits, including the Elie Wiesel Foundation for Humanity, Yeshiva University and Steven Spielberg’s Wunderkinder Foundation, were hurt by Mr. Madoff’s alleged $50 billion Ponzi scheme. Now, an increasing number of donors are losing confidence in the ability of such groups to safeguard their money.

The article discusses how many donors are asking pointed questions about how the charity or foundation is investing its money before they agree to donate. No one wants their donation to go into a ponzi scheme or otherwise poorly managed funds.

The article also points out some information that should be easily found and available on charity web sites, including IRS filings, investment strategy and allocations, and others. Basically, provide as much information as you can in an easily accessed format in order to assuage nervous donors.

Social Media Presentation from Me in January

I am giving a webinar presentation for the Association Societies Alliance at 12 Noon Eastern on January 9, 2009. This is one of my more popular presentations in the past year: Social Media and Member Value: How to Create One with the Other.

Join David Gammel as he delves into creating value online for your members by examining one of the hottest trends on the Web: Social Media. David will take us past the hype and into pratical stategies for leveraging social media and other techniques to enhance the value you are contributing to your members and your mission.

The registration fee for this one is only $49, quite a deal!

Ralph Lauren Flipping Online Advertising Strategy on Its Head

According to this post by Dylan Stableford, Ralph Lauren is building such a powerful media presence online that he questions their future need for traditional print advertising:

His presentation, though, should give publishers pause, too. If an advertiser is so ahead of the game online, and as print fades, why should they care about your Web site?

Very good question. If a retailer develops their own audience online with content, why would they need to advertise to the extent they had in the past?