Eve Tahmincioglu, a columnist for MSNBC.com, quoted me recently in a blog post she wrote about her experience interacting with a blogger who slammed one of her articles as ‘sloppy journalism.’ It’s a good case for how to approach criticism online with good results in this instance.

The key thing Eve did was to take a deep breath and respond initially as if the person criticizing her was rational. Turns out he was and they were able to find common ground via comments and blog posts discussing the issue.