I gave an online presentation today to over 50 ACCE members on how web site usability impacts membership recruitment and retention. There were many great questions from the paricipants which added a lot to the program. Thanks to you all!

One person asked for the source of a stat I cited on generational differences in using e-mail, IM and the Web. It was from a survey conducted by the Pew Internet & American Life Project in late 2005. Here is the report: Generations Online.