I’ve seen several position descriptions lately that meld both IT/Network Administrator and Webmaster* responsibilities into one impossible job. I just saw one come across a list I belong to that included:
- authoring, posting and managing web content
- upgrading web site software
- managing an in-house CRM database
- providing desktop support for staff
- managing network backups
- bringing peace to the Middle East
OK, I made up that last one but the whole thing is still completely unrealistic even without peacemaking. If they find someone willing to take this job, I guarantee that none of those tasks will be done well. Or only one or two will and the others will fall by the wayside completely.
While Nick Carr may be the crankiest guy on the web these days, I do agree that many day-to-day IT functions are commodities and can be effectively outsourced. In this situation, I’d recommend they focus the position on the most valuable activities for the organization and farm out the rest to support companies who specialize in those tasks. Even having CRM and web content in the same position would likely be too much and require very different competencies.
* (Webmaster is an outdated title and concept for web positions these days, but that’s another post.)