This is Leadership

Found this via John Robb:

Windley’s Enterprise Computing Weblog

I believe that the 900 or so IT employees of the State of Utah would benefit from speaking and listening to each other more. I think we need groups of specialists inside various departments to communicate with others in their specialty and without. Consequently, I’d like to see more people writing blogs and communicating their ideas through an open forum like the one blogs engender. To that end, I’m willing to pay the licensing fee to Userland for the first 100 employees who start a blog. Here are the conditions:

1. Download the software and begin using on the 30-day free trial. I’d like to see you get a start before I pay the fee. Let me know when you’re up and running.
2. I’m biased toward IT employees, but other are welcome too, particularly if they’re interested in eGovernment.
3. You’re responsible for what you post. If you’re going to talk about things that shouldn’t be public on Userland and need to be kept behind the state firewall, let me know and we’ll set up a place inside the state network for that. We could even set up an authenticated area, if needed.

Leading by example. Leading by making resources available to follow the example.

A TrackBack-enabled Thesaurus

The Shifted Librarian musings about TrackBack:

And could you build a master database of these things and organize them by category? Kind of make a Social Sciences Citation Index for your site? Something like that would be extremely useful within the Illinois libraries blogosphere I want to implement.

Absolutely! That is exactly what KMpings provides a proof-of-concept for.

For example, take a thesaurus or other controlled vocabulary and a fresh MovableType blog.

Add a category to the blog for each entry of the thesaurus. Enable TrackBack pings for each category as you create them. Create an index page for each category that displays the pings sent to it.

Other MovableType users may now set up their categories to ping specific terms in the thesaurus blog thus adding relevant posts to a list of recent entries on that topic.

So, the capability is there. However, most thesaurii have dozens to hundreds of terms which quickly becomes unmanagable with the current MT interfaces. A more robust management interface is needed to scale up to a full blown thesaurus categorization for blogs posts. Since MT supports MySQL databases now, a thesaurus management interface to MT can be developed separately.

Other software, such as Radio, have to implement the ability for Radio categories to TB ping other sites for this to work. We’ll get there.

Self-herding Cats

From Michael Helfrich’s weblog: Technology Confined Collaboration?

Collaboration is about people. Collaboration needs technology frameworks that support adaptive, ad hoc interactions. Adaptive from the sense of extending functionality on the fly and securely embracing new members on the fly. Simply put, it’s the swarming culture fused with adaptive technology.

Good article from a Groove VP. It reminds me of the famous commercial for a consulting firm that featured cowboys herding thousands of cats across the plains. The joke there is that cats are independent minded beings and are not very receptive to centralized herding control. The other joke is that the consulting firm claimed they could do the herding for you.

Decentralized collaborative software such as Groove and weblogs allow knowledge worker cats to do their own herding. They really won’t be herded any other way.

KMPings Bookmarklet Generator

I have created a KMpings Bookmarklet Generator for those users whose software doesn’t support TrackBack yet. This allows anyone to ping an entry to KMpings no matter what software they are using.

I adapted the bookmarklet generated by Movable Type and hit the ping script directly from the bookmarklet. Kind of an ugly little hack but it works! Let me know if you have any feedback about the tool.

It is the technology. And the people.

From McGee’s Musings:

KM as a technology issue

What if knowledge management actually is a technology problem?

This perspective suggests that technology’s primary organizational contribution to knowledge management is in establishing a uniform infrastructure and contributing to a consistent language and terminology environment.

To me K-Logs represent the most interesting recent effort to address this need with a simple solution available right now. They offer a starting point that a knowledge worker can understand and build from.

The catch-22 I keep finding myself in is trying to encourage the grass-roots development of KM tools and sharing while simultaneously crafting an organized taxonomy for our klog network. Too much top-down planning and structure will stifle the creativity of klogs during the start-up phase. Yet not enough structural planning will eventually lead to chaos as the network grows.

Anyone worked this out yet?

The KMpings Experiment

I created a little blog called KMpings that allows any blogger writing about knowledge management to ping their post to a tracking page (if their software supports it). Think of it as a themed www.weblogs.com for the knowledge management community.

I wanted to try out this experiment since I think the TrackBack function created by Movable Type has a lot of potential for aggregating blog posts within communities of practice on the web or an intranet. Please post any feed back you have to this message or shoot me an e-mail.

Check out the KMpings blog for links to information on how to configure MT as well as a TrackBack hack for Radio.

If the page takes off I’ll look into enhancing features based on feedback from the community. One I’m definitely going to work on this week is creating an RSS feed of the pings.

Happy KMpinging!

Pre-click Confidence

How Real People Search – Resnick and Lergier puts forward an interesting concept: pre-click confidence. They have defined this as:

In testing, we measure the Pre-Click Confidence (PCC), which is how sure the user is that the selected link will have the needed information. When the PCC for a link exceeds a match quality threshold, they click. We call this a satisficing constraint because the user is satisfied with the PCC. If the user is in the mood to browse, she can set the PCC threshold low. In this case, she should expect to get lots of false alarms and may not be as frustrated when the link doesn’t have what she is looking for. On the other hand, if she is in a “just the facts” mood (Rozanski et al, 2001), she will set the PCC very high. If she gets fooled by a poorly written description, she will be much more disappointed in the search engine performance.

Here is my summary of the above article’s findings on real people searching:

  • Users searching for a specific fact or item have a very high PCC threshold. If none of the search result titles and/or descriptions meet their PCC requirement they will not click on anything.
  • Users searching for a general topic compare the perceived PCC value for each result in the set and click on those they have the highest confidence for.
  • All searchers want descriptions included with search results.
  • Very few people click to see more results beyond the first page returned by their search.

As I think about the search engines and sites that I use, I pretty consistently assign very high PCC values to links posted in weblogs compared to any other source.

www.searchtools.com, who published the article, is an excellent site for researching search technology, btw. I read the reference to this article in their Search Tools News e-mail newsletter.

Down the Klog Rabbit Hole

From Paul Holbrook’s Radio Weblog:

Down the rabbit hole of blogging …

Sometimes following other people’s blogs is like talking to someone who won’t shut up: you ask one question, and you’re in for a 15 minute answer. Well, it’s a little like that, except it’s not: it’s a lot more interesting. Case in point: I pulled a little piece out of my news aggregator this morning on a k-log pilot experiment, and many hours later, I’m left with a pile on interesting pages scattered around my screen that I’m trying to make sense of. (I can’t even remember where I found the reference to the k-log item; it’s already gone from my aggregator.)

I got turned on to the whole weblog/klog thing after a few experiences like the above. Knowing that I helped someone else tumble down a rabbit hole is very gratifying.

Alice down the rabbit-hole is a great analogy for a multi-hour klog clicking session:

In another moment down went Alice after it, never once considering how in the world she was to get out again.

The rabbit-hole went straight on like a tunnel for some way, and then dipped suddenly down, so suddenly that Alice had not a moment to think about stopping herself before she found herself falling down a very deep well.

Either the well was very deep, or she fell very slowly, for she had plenty of time as she went down to look about her and to wonder what was going to happen next. First, she tried to look down and make out what she was coming to, but it was too dark to see anything; then she looked at the sides of the well, and noticed that they were filled with cupboards and book-shelves; here and there she saw maps and pictures hung upon pegs. She took down a jar from one of the shelves as she passed; it was labelled `ORANGE MARMALADE’, but to her great disappointment it was empty: she did not like to drop the jar for fear of killing somebody, so managed to put it into one of the cupboards as she fell past it.