For my snow-bound East Coast colleagues (and everyone else!), here is a white paper I co-authored with three other management consultants: Transformation or Travails: The imperative for IT’s shift from support function to strategic asset (PDF).
We argue that world-class IT departments take a value-oriented approach to supporting the rest of the organization in achieving their strategic priorities, rather than defending their technocratic fiefdom. The paper concludes with the criteria for a truly strategic IT operation.
We welcome sharing this paper with your colleagues and staff.